I read a blog this morning titled “Two Phrases That Destroyed American Culture” on www.violentacres.com got me thinking about how people treat other people in everyday transactional situation (restaurants, delis, coffee shops, etc.).
Without giving too much away about the article (I really want you to read it), this blogger accounts some experiences where people were mistreating employees of establishments. She could take it no longer and made a stand by calling them on their B.S.
For years, I have said the statement “The customer is always right - is WRONG.” Yep, spell it: W-R-O-N-G. The customer does not have the right to mistreat you or your employees, and as a business owner you should stand up for your staff and call misbehaving patrons on their crap.
For too long people have been getting away with mistreating employees when something goes wrong and corporate American has fueled the problem by having a spineless manager rush to the situation handing out compensation (free meals, coupons, so on).
My feeling is that nothing is perfect and there are going to be problems. How you as an individual handle the situation will show your true character.
My partner in crime (that sits next to me) reminded me of the Harry Potter series and pointed out that even when Professor Albus Dumbledore was fighting to the death, he did it with class and with manners.
While our society is lacking many things, perhaps manners are at the top of the list.
Here is the link to “Two Phrases That Destroyed American Culture”